Pricing
Plans and pricing
Three plans to build lasting relationships with your customers, from the CRM to a concierge on WhatsApp.
The plans
Three levels of service, all on a monthly fee. Each plan includes everything in the level below. In all three, a dedicated QR code lets customers sign up on their own. Prices exclude VAT.
| Feature | Start€199 / month | RecommendedPro€389 / month | Premium€589 / month |
|---|---|---|---|
| CRM and segmentation | Unified customer profiles + smart segmentation (VIP, New, Inactive) | Everything in Start | Everything in Pro |
| Contacts | Up to 2,500unlimited for +€59/month | Unlimited | Unlimited |
| Newsletters | 1 a month | 2 a month | 3 a month |
| Automated email and SMS | Welcome, birthday, anniversaries | Personalised to each customer | Personalised to each customer |
| Purchase rewards | Not included | GWP — a gift once a spending threshold is reached | GWP — a gift once a spending threshold is reached |
| Exclusive access | Not included | Not included | Dedicated landing page with previews reserved for customers |
| Staff training | Included | Included | Included |
| WhatsApp AI Concierge | Add-on +€189/month | Add-on +€189/month | Included — dedicated number, replies 24/7 |
Add-ons
Add them when you need them
-
WhatsApp AI Concierge
Dedicated number, active 24/7, tone of voice tailored to your brand.
Already included in Premium.
+€189/month
-
Unlimited contacts on Start
Removes the 2,500-contact cap.
Already included in Pro and Premium.
+€59/month
-
Integration with existing systems
CRMs, management software or e-commerce platforms already in use.
Feasibility and cost are assessed during the audit.
Bespoke
Term and discounts
A reward for choosing to stay
5%
12-month commitment, monthly payment
Discount applied to the first year of service.
10%
12-month commitment, paid upfront
Discount kept at every annual renewal paid upfront.
Discounts apply to the plan fee and to any add-ons subscribed at the same time. All prices exclude VAT.
How we work
Four stages, from analysis to launch
Audit
We analyse your customer data, the tools in use and your communication channels.
Setup
We configure the CRM, segmentation and automations around your business.
Training
We train the team in the daily use of the tools and in the Moss tone of voice.
Go-Live
Full activation, with hands-on support through the first operational weeks.
Let's talk
Let's choose the right plan together
In a 15-20 minute introductory call we get to know your business and point you to the plan that fits, with no commitment.
Prefer to get in touch directly? Email us at info@ciaomoss.com or call +39 329 872 4483.